28 Oct 2024
I booked this half day trip for a 13.30 pick up. By 13.45 I still hadn’t been collected and I’d had no correspondence. A different tour with the same operator arrived and as I couldn’t get hold of anyone made some calls. My driver finally turned up 45 minutes late and told me they had forgotten to add me to the tour list.
We only went to 2 locations, the first was so noisy, we could hardly hear our sémillon, the second we were just left to work it out, the museum was closed, and the bus was like a sauna despite asking for the heating to be turned off.
I had a meeting at 18.30 and had allowed an hour between getting back and my meeting in case there was traffic. At 17.20 I asked our driver what time he thought we would get back he said 17.30. We were an hour away from the city and hadn’t finished our tastings. So that certainly wasn’t happening.
I decided to make my own way back, missing two wines and the pairings., so I could make my evening meeting.
I requested a partial refund to account for missing wines, the delay, and making my own way back, but the operator African Eagle Tours, refused.
Really, really poor